Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and potency, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque glass jars.
Are your tea blends organic and caffeine-free?
We offer a wide variety of certified organic teas and herbal infusions. While many of our herbal blends are naturally caffeine-free, our black, green, and oolong teas contain natural caffeine. Check the product descriptions for specific details.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your tea is on its way.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if there is an issue with your order or if it arrived damaged, please contact our support team within 14 days for a replacement or store credit.
Do you offer wholesale or bulk discounts?
Yes, we provide bulk sizing for most of our blends and have a dedicated wholesale program for cafes, wellness centers, and retailers. Please visit our Wholesale page to apply for an account.
Can I change or cancel my order after it has been placed?
We strive to ship orders as quickly as possible. If you need to make a change, please email us within 2 hours of placing your order. Once an order has reached the fulfillment stage, we are unable to make further modifications.